Welcome to Our Help Site

• How do I pair my SkyValet with my Phone?
• How do I re-set the lock?
• How do I un-pair the SkyValet from my phone?
• Is the App available on both IOS and Android?
• What happens if my phone dies of power?
• What if I change my email address?
• What if I forget my App Account password?

See all articles in Mobile App →

• Are the Shark Wheels able to be replaced?
• Does the Carry-On meet the requirements of most major airlines and the TSA?
• How Do I Change the Batteries in the Lock?
• How do I re-charge the Power Bank?
• How do I use the Scale on the Medium/Large Check-In?
• Is the Power Bank included?
• Is the Power Bank removable?

• What is the Return Policy?

• Extend Warranty Details