Mobile App

  • How do I pair my SkyValet with my Phone?

    Check out this YouTube video for a step-by-step guide.

  • How do I re-set the lock?

    For the Carry-On and Business Case: Open the Front pocket and in the center of the opening, you will find a circle hole. While having the Bluetooth Lock ON, place a paper clip through the opening and apply pressure by holding down the inner circle button for 3-5 seconds. You will hear a “beeping...

  • How do I un-pair the SkyValet from my phone?

    On the main “Lock” page of the App, click the suitcase box, and at the bottom of that page, click “Remove Luggage.” Make sure you’re in range of the SkyValet with Bluetooth turned ON. Make sure to have your SkyValet Unlocked before unpairing.

  • Is the App available on both IOS and Android?

    Yes, the SkyValet App is a free download on both the IOS App Store and the Google Play Store. The apps can be found by searching "SkyValet" in the respective stores.

  • What happens if my phone dies of power?

    You have multiple options. You can unlock your suitcase with the two emergency keys which are provided in the main compartment of the suitcase. You can download the SkyValet App on another mobile device and sign in with the same credentials as before. Your luggage settings are saved and based on...

  • What if I change my email address?

    If you decide to use a different email address as your primary form of communication, you will still be able to access your SkyValet suitcase with the same credentials. If you still want to change your account email with SkyValet, first you have to “un-pair” the luggage from your account, and the...

  • What if I forget my App Account password?

    Click “Forgot password” on the home screen of the SkyValet App. You will receive an email from the SkyValet team (make sure to check Spam if an email is not received within a few minutes) prompting you to reset your password. If you’re still having trouble accessing your account, please email App...

  • What if my lock does not open after I click “unlock?”

    You can use the Emergency Keys for immediate access. Alternatives include turning on/off the lock, signing in/out of the SkyValet Account within the App, and re-setting the SkyValet suitcase.

  • What if my SkyValet does not pair with the lock?

    Before beginning the pairing process and turning on the Lock, you must remove the “plastic” that is attached to the lock on the inside of the suitcase. This can be found by unzipping the main lining in the main compartment of the suitcase. Now, make sure that the Lock is turned ON and the Bluetoo...