What if my SkyValet does not pair with the lock?

Before beginning the pairing process and turning on the Lock, you must remove the “plastic” that is attached to the lock on the inside of the suitcase. This can be found by unzipping the main lining in the main compartment of the suitcase. Now, make sure that the Lock is turned ON and the Bluetooth strength with your mobile device is ON and strong (in close proximity). If pairing is still unsuccessful, make sure that the three AAA batteries are still securely in place in the lock. If your device is unable to pair, please email us at app@SkyValetLuggage.com.